As you know we are beginning our strategic planning process for Our Lady of Light Family of Parishes.  This process began with assessments to help us identify our strengths and weaknesses as a family.  In our debrief meeting with ISPD (Institute of School and Parish Development), they found a lot of positive and hopeful feedback from these initial evaluations.

First, we conducted approximately 40 interviews with staff and leaders of our family:

Highlights from Interviews 

▪ People are working hard to make sure BOL works.
▪ Good ministries and wonderful spiritual growth opportunities.
▪ Clergy are wonderful to work for and with.
▪ Stable leadership team
▪ Friendly, welcoming, and improving
▪ Great school – wonderful principal and faculty/staff.
▪ Convenient to have different mass times.
▪ Music is great.
▪ Need more help for priests.
▪ Communication is improving.
▪ Don’t fully understand everyone’s roles in BOL.
▪ To some, school is too private.
▪ Need to address facility issues on all campuses.
▪ Need more reverence at mass.
▪ Parishes need to see more about the school and visa-versa.
▪ Need to continue to focus on collaboration.
▪ Excited about the potential of BOL, but it is stressful.
▪ Still uncomfortable between the parishes, at times.
▪ Change can be onerous.
▪ Must re-engage our youth.
▪ Let’s schedule projects for both parishes.
▪ Appreciate the energy behind the processSecondly, we administered an open survey for Our Lady of Light Family this past April:

Ultimate Question Survey

This survey asked to rate (from 0-10) how likely you would recommend Our Lady of Light Family to family, friends, and colleagues:
o Promoters (score 9-10) are loyal enthusiasts who will keep talking positive and refer others, fueling growth.

o Passives (score 7-8) are satisfied but unenthusiastic and are vulnerable to competitive offerings.

o Detractors (score 0-6) are unhappy constituents who can damage your reputation and impede growth through negative word-of-mouth.

With 776 surveys completed, this is how we scored:
• 10: 367 • 9: 132

• 8: 133 • 7: 62

• 6: 22  • 5: 29 • 4: 10 • 3: 6 • 2: 7 • 1: 2 • 0: 6

What does this mean:  Our Lady of Light Family’s Net Promoter Score for the first time taking the Ultimate Question Survey was 55.  This score falls in the lower end of the average range when you subtract the 0-6 scores from the 9-10 scores.During our meeting with ISPD, they mentioned that most organizations that take this survey fall in the below average score initially.  Since our situation is somewhat different than typical and this being the first year our family is working together, our score is considered to be more optimistic.

There are a lot of positives in both of these assessments, as well as areas of improvement, that we should find hopeful for the future. In my next Flocknote I will share the written feedback from the Ultimate Question Survey.

Thank you very much for all that you do.

in Christ,
Fr. Brian